1. The Documentation Dilemma: What Owners Miss That Lawyers Don’t
Description:
Most owners focus on timelines, budgets, and deliverables, but few are prepared for the documentation gaps that leave them legally vulnerable when their construction or facility improvement project is over. In this no-holds-barred conversation, Steve Harper — CEO of Owner Insite, LLC and author of The Ripple Effect: Maximizing the Power of Relationships for Your Life and Business — joins JoAnn Rodriguez, to pull back the curtain on one of the most dangerous liabilities owners unknowingly face. Steve exposes how a lack of document control leaves owners powerless when the stakes are highest, from construction defects and workmanship disputes to litigation and audits. This session will challenge conventional thinking and arm attendees with critical strategies to protect their projects, reputations, and bottom lines. Learn why trusting third-party systems for document retention could put your organization at risk and how owner-controlled solutions like Owner Insite and OI Vault are changing the game. Whether managing a single project or an entire development, this conversation will help you protect your most valuable asset: your information. The stakes are too high, and “hoping” a project turns out okay isn’t enough. Besides, hope isn’t a strategy; it’s a pipe dream if you don’t control your project from start to finish.
Presenter: Steve Harper, CEO, Owner Insite LLC, and author of The Ripple Effect.
2. Maintenance Mania Part 1
Description:
Facilitator – JoAnn Rodriguez, Senior Asset Manager, Enterprise Community Partners
3. Maintenance Mania Part 2
Description:
Facilitator – JoAnn Rodriguez, Senior Asset Manager, Enterprise Community Partners
4. Maintenance Roundtable: Real-World Solutions for Everyday Challenges
Description:
This interactive roundtable brings together maintenance supervisors, technicians, and directors to discuss the real-world challenges facing housing authority maintenance teams. From staffing shortages and supply chain delays to unit turnaround, inspections, and preventive maintenance strategies — no topic is off the table. Share what’s working for your agency, ask questions, and learn from others in the field. This session is all about practical ideas, peer support, and finding solutions you can take home and put into action.
Facilitator – Bobby Phillips
5. Maintenance Etiquette & Fair Housing: Providing Respectful and Compliant Service
Description:
This session focuses on the critical intersection of maintenance practices and fair housing laws. Participants will learn how to deliver maintenance services with professionalism, respect, and sensitivity to resident rights while ensuring compliance with Fair Housing Act requirements. Topics include effective communication, cultural awareness, reasonable accommodations, and avoiding discriminatory practices during maintenance visits.
Presenter: Stacia Waters, Executive Director, NET Property Management & Paris Housing Authority