Results of Research Surveys (past five years)
| Accountants Used (3/19) Agency Plan Consultants Used (1/18) Answering Services (1/16) Auditors used Babysitting Onsite (10/15) Basketball Hoops – Do You Have (7/19) Bathfitter – Experience with Bathroom Remodeling Vendors Used (10/15) Bed Bug Heat Treatment (1/18) Blown Insulation (1/18) Board Meetings – How often do you meet? (10/15) Call Switches ( 5/19) Capital Funds Used for Operations (4/15) Car Allowances (10/18) Children Allowed at Briefings (5/15) Collection Agency Used (2/15) Community Room Rental Policies Community Service Volunteers (3/19) CO Detectors (12/18) Copier – Own or Lease? (1/18) Credit Card Rewards Points – How Handled (6/19) Credit/Debit Cards Accepted (7/16) Credit Reports – Do You Run? Cost? (7/19) Criminal Checks – Companies used (9/20) Criminal Trespass Policies Deadbolt Use (4/15) Disapproving Tenancy Request (HCV) (2/16) Disaster Preference (5/18) Elderly Services (2/19) Elderly – When No Longer Can Take Care of Themselves (6/19) Environmental Reviews Phase 1 – Who Does (8/18) Fitness Incentives (6/15) Garden Policies (2/19) Gas Meter Transfers (7/15) General Depository Agreement – Problems With (2/19) Gifts for Tenants/Commissioners 11/19) Grantwriters (5/18) Gun Carrying Policy for Staff (3/18) HCV Fee Accountants (7/18) Hearing Officers – PH Grievance Procedure Homeless Preference (6/18) HQS Inspections – Contracted or in-house (1/15) HQS Inspections – Contracting with other PHAs to do; cost (2019) HQS Re-Inspection Fees (3/19) Human Resources Function – Who handles in small PHAs (5/15) HVAC service – how handled (6/18) Internet Service – Providing to Residents (3/17) Inventory Control of Consumables (2/15) Inventory Control – Computer Management (5/19) Late Fees Charges (6/18) Laundry Facilities (3/16) Lawncare Contracted (1/15) Leave Carry-Over (6/16) Lock Outs – Charging when Residents lock themselves out (10/18) Maintenance – how much do you pay? (2/15) Maintenance Pay – Overtime or On-Call (7/20) Medical Insurance – what provided by PHA (8/17) Medical Insurance – percentage paid by PHA (5/18) Medical Insurance Providers and Share (5/18) Medical Insurance – Who Uses TMLGBRP? (3/20) Mini blinds? (6/19) Mobile Device Use (1/16) Paperless – Have You Gone (11/18) Payroll Contracted Out (5/19) Permissive Deductions (2/16) Per Diem (7/15) PILOT – List of PHAs Waived or Not Waived (4/20) PNA Vendors used (7/20) Public Information Act Response (10/20) Sample Form Rent Collection Methods (1/16) Rent – due date when falls on a weekend (10/18) Retirement Program Offered (2/20) Retirement Plans – how much contributed by employees? (10/20) Rooftop Leases (5/15) Salary Increases – Basis for (9/20) Satellite Dish Policies (6/18) Seals – Affixing to Documents (3/17) Securing Maintenance Shop/Materials (3/18) Securing Playgrounds (3/18) Security Camera Experience (3/18) Security Deposits Charged (12/18) Security – Outside Contract for (4/18) Sick Leave Donation (2/19) Sick Leave Provided to Part Time Employees? (10/20) Shower-Only Units (4/15) Smoke Odor Removal (7/18) Smoking – No Smoking Policy being kept for converted units? (10/20) Software – Tenant Management, Who Using (11/19) Storm Door Experience (2/20) Tablet Use (4/16) Upfront Income Verification – Company Used Utility Allowances (Sec 8) – who prepares (10/15) Utility Costs (7/19) Utility Cutoffs and Reconnects (2/18) Vehicle Fleet Card Companies (1/17) Vehicles – Allowances/PHA-owned (5/18) Verification of assets Veteran Preference (4/15) Virtual Briefings (7/20) Visiting Pets Visitor Policy Enforcement (5/15) Weapons and Employees (5/16) Wheelchair Ramps (5/15) WiFi Provided? (6/18) Work Orders – What used/Vendors (10/20) Workers Comp – how handled in personnel policy (8/18) |