Research Results

Results of Research Surveys

After School Programs
Annual Leave Policies
Answering Services
Appliances – from whom do you buy?
Architects used and recommended
Asbestos Flooring Removal
Auto Liability Insurance Required of Tenants
Babysitting Onsite
Bathroom Remodeling Vendors Used
Bed Bugs – have you used Heat Treatment?
Blinds – do you provide?
Board Meetings – where do you post your notice?
Board Meetings – How often do you meet?
Bonuses 2013
Budget Cuts for HCV – what is your PHA doing to lessen impact?
Bug Juice – have you used?
Call Switches
Capital Funds Used for Operations
Capitalization Thresholds
Car Allowances
Caseloads – HCV Program
Cell Phones – Who pays for?
Checks – From whom do you order?
Chemical Vendors
Childcare Allowances
Children Allowed at Briefings
Collection Agency Used
Collections Policies-when tenant leaves owing money
Commissioner Appointments – who does them in your city?
Copiers – Lease v. Buy
Copies – Charges for
Criminal Checks (2014)
Criminal History – time before admission
Criminal Trespass Policies
Daycare in Units
Deadbolt Use
Deaf Communications
Development on LongTerm Leases
Direct Deposit for payroll
Disapproving Tenancy Request (HCV)
Disposition Applications
Disposition of Large Trash Items left by tenants
Domestic Violence Preferences
Dress Codes for staff
Drug Dogs – Use or Have Used 4/12
Electric – Going All
Electronic Cigarettes Policy
Environmental Reviews – Who did
Eviction Procedures
Faith-Based Activities
Fire Extinguishers
Fitness Incentives
Foundation Repair Companies Used
Four-Day who has gone to 4-day weeks
Fuel Tax Exemptions
Garage Sales
Garbage Pickup Waivers
Garden Policies
Gas Meter Transfers
Gasoline Purchase for PHAs
Grand Children Visits
Guns – do you carry or have in office?
HCV – Contracting Management
Health Insurance Percentage paid by PHA
Homeless Preference
Hospice – How treat residents in
HQS Inspectors – How many do you have?
HQS Inspections  – Contracted or in-house
Human Resources Function – Who handles in small PHAs
Informal Hearings (HCV)
Inspections – manual or software scheduling
Inspections – How many per day
Insurance Required of Non-Construction Contractors
Interim Rent – How much increase before report
Inventory Control of Consumables
Key Deposits
Late Rent Charges
Laundry Room Policies
Lawncare Contracted
Leave Accrual
Leave Carryover
Leave Pooling and/or Sharing
Leave – pay in lieu of
Legal Work – Hire attorneys or on staff
Local Preferences
Lockout Charges
Logmein – experience with
Maintenance – contracting
Maintenance – handling overtime
Maintenance – living in unit
Maintenance – how much do you pay?
Maintenance – what considered emergency
Make Ready – inhouse or contract
Master Key to Police
Medical Leave
Mobile Device Use
National Night Out
No Cash Policies
Online Banking
Over The Counter Drug Allowance
Painting Units
Paperless – who has gone paperless
Parking/Towing Policies
Parking Policies (2014)
Past Offenders Housing
Permissive Deductions
Pest Control – Inhouse or Contract?
Per Diem
Pet Fees Charged
Personal Checks for Rent
Petty Cash
PILOT Waivers (2012)
PILOT Waivers (2015)
Playground Equipment
PNA Consultants
Police Officers – do you have fulltime on staff?
Pools – Kiddie
Porches – What is Allowed on
Pro-rating Salaries – How do you do it?
Recording Phone Calls
Rent Collection Methods
Revenue Increasing Activities
Raises – 2013
Retirement programs and employee contributions
Rooftop Leases
Saturday Work Hours
Scholarships PHA scholarships to resident children
Section 8 Homeownership
Security Systems – scattered site housing
Security Deposits
Shower-Only Units
Smoke Alarm Tampering
Smoke Free Policies
Smoke Free Policies – Enforcement
Social Security – How do you verify?
Software Companies – who do you use?
Software for Fixed Asset Management
Stove Top Firestop
Surveillance Cameras 2011
Surveillance Cameras 2013
Temp Staff
Tenant Death – how do you handle belongings?
Tenant Services Provided
Towing Policies
Trailer Parking
Trash Fines
Utilities – What is PHA paying?
Utility Allowances – provide info to others
Utility Allowances – who prepares
Utility Allowances (Sec 8) – who prepares
Utility Company Deposits
Utility Services – RFPs for?
Utility Turn On Requirements
Vehicle Fleet Card Companies
Verifications – companies used for UIV
Veteran Preference
Videos – Tenant Briefing/Orientation
Visiting Pets
Visitor Policies
Visitor Policy Enforcement
Youth Programs
Water Charges
Website Designers
Wheelchair Ramps
Work Number – Do you Use?
Zero Income Policies