Policies

The following are sample policies.  Some come from various PHAs.  Some have been developed by THA to use as models or examples.  All policies used as guidance need to be reviewed carefully and adapted to the individual PHA’s needs and its community.  Most policies do not represent “one size fits all”.
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Abandoned Property
Accountability Plan (IRS) Employee Reimbursements
Accountable Mileage Plan
Administrative Plan – HCV (THA) 3/17
Admissions and Continued Occupancy Policy, (ACOP) Public Housing (THA) 3/17
Auxiliary Aids Policy
Bed Bug Policy
Blood Borne Disease 1
Blood Borne Disease 2
Bylaws – Housing Authority (THA)
Bylaws – Resident Organization (THA)

Capitalization (THA)
Cash Overage/Shortage (THA)
Cell Phone Policy 1
Cell Phone Policy 2
Cell Phone Policy 3
Check Signing Policy
Check Writing Policy
Change Fund (THA)
Collection Losses Write-Off (THA)
Commissioners – Rules of Governance
Community Room Rental Policy 1
Community Room Rental Policy 2
Community Service (THA) 9/15


Community Service Certification (Initial) (THA)
Community Service Certification (Recert) (THA)
Community Service Exemption Certification (THA)
Caretaker Verification (THA)
Community Service Record and Certification of Activities (THA)
Community Service Tracking Form (THA)
Community Service Non-Compliance Notice (THA)
CSSR Work-Out Agreement (THA)

Compensation (Salary) Significant Change Policy Resolution
Continuity of Operations/Contingency Plan Guidance
Continuity of Operations/Contingency Plan 1
Continuity of Operations/Contingency Plan 2
Continuity of Operations/Contingency Plan 3
Continuity of Operations/Contingency Plan 4
Cooperation Agreement (THA)
Cost Allocation Plan
Cost Allocation Policy
Cost Recovery Plan
Credit Card Policy
Credit Card Policy 2
Criminal Screening Policy Public Housing (THA)
Criminal Screening Policy Section 8 (THA)
Criminal Trespass 1
Criminal Trespass 2
Criminal Trespass 3
Customer Service Policy
Disaster Response 1
Disaster Response 2
Disaster Response 3
Disaster Response 4
Disaster Response 5
Disaster Response 6
Disposition (THA)
Dress Codes for Staff


Dress Code 1
Dress Code 2
Dress Code 3
Dress Code 4
Dress Code 5

Drug Dogs (Lease Language)
Drug Dog Policy (language to add to Criminal Screening Policy)
Drug Free Workplace (THA)
Effective Communication Policy
EIV Security Policy (PH)
EIV Security Policy (Multifamily)
Electronic and Social Media Policy
Electronic Communications Policy
Emergency Preparedness (See Disaster Response)
Employee Background/Reference Check Policy
Ethics Policy 1 (Standards of Conduct) (THA)
Ethics Policy 2
Ethics Policy 3
Evictions (THA)
Family Medical Leave Act Policy (50 or more employees)
Fraud Policy 1
Fraud Policy 2
Fraud Policy 3
Grievance Procedure (THA) 3/16
HAP Termination due to Insufficient Funding (sample language for Admin Plan)
Harassment Policy
HCV Program Integrity and Ethics Policy
Housekeeping Standards (THA)
House Rules 1
House Rules 2
Infestation Policy 1
Internal Control Policy 1
Internal Control Policy 2
Investment (THA)
Investment, Small Agency (THA)
Investments, Sample Report
Lawncare Policy (THA) Lawncare Agreement (THA)
Lease – Public Housing (THA) 3/17
LEP Plan
Maintenance Plan (THA)
Minority Business Enterprise (THA)
Nepotism

Paid Time-Off Policy
Parking
Parking 2
Parking 3
Parking 4
Personally Identifiable Information (PII) Policy (Safeguarding)
Personnel 1 (THA)
Pet Policy (THA)
Petty Cash (THA)
Personally Identifiable Information (PII) Safeguard Policy
Pest Control Policy (IPM)
Playground Rules
Playground Rules 2
Procurement (THA) 2/17
Project Based Voucher Policy (Sample, includes RAD)
Quality Control Policy HCV 1
QC Policy HCV 2
QC Policy HCV 3
Reasonable Accommodation Policy
Records Disposition Policy (see below)
Records Management (retention and disposition) (THA) under revision
Records Management Policy (HAPA)
Relocation Plan
Relocation Policy
Rent Collection (THA)
Safety Policy
Satellite Dish Policy 1,

Satellite Dish Policy 2
Satellite Dish Policy 3
Satellite Dish Policy 4
Satellite Dish Policy 5
Satellite Dish Policy 6
Schedule of Maintenance and Other Charges sample
Scooter Policy
Section 3 Policy
Section 3 Policy (Simple)
Security Deposit (THA)
Sexual Harassment

Smoke Free Public Housing Policy (3/17)
Smoke Free Public Housing Policy Sample 2
Social Media Policy
Social Media Policy 2
Standards of Conduct/Code of Ethics (2/17)
Standards of Conduct 2
Tenant Selection Plan 1(Project-based Section 8)
Tenant Selection Plan 2(Project-based Section 8)
Tenant Selection Plan 3(Project-based Section 8)
Trespass and Ban Policy
Transfer Policy
Travel
Uncollectable Accounts
VASH sample language for policy
VASH – Policy
VAWA (Violence Against Women Act) Policy (3/17)  Sample Resolution for adopting
Vehicle Pol 1
Vehicle Pol 2
Vehicle Pol 3
Vehicle Pol 4
Workplace Violence
Write-Off of Delinquencies

SAMPLE PROCEDURES

Adding Family Members
Adjusted Income (9/17)
Affirmative Marketing
Annual Income Determination (9/17)
Briefing Packet Info Section 8
Civil Rights
Earned Income Disallowance (EID)
Evictions (Abt Associates)
Filing (Abt Associates)
Informal Hearing Procedure 1 (THA)
Informal Hearing Procedure 2
Intake Procedures – guidance (THA)
Intake Procedures – Sample
Lease Enforcement Procedures
Maintenance Charges (Abt Associates)
Maintenance (Abt Associates)
Offering a Unit (Abt Associates)
Orientation – Pre-Occupancy
Playground Rules
Procurement (Abt Associates)
Reasonable Accommodation Procedures


Affirmative Marketing

Civil and Disability Rights
For Applicants
For Managers
For Occupancy Dept.
For Residents

Records Management Procedure (HAPA)
Rent Determination – Public Housing (THA)
Rent/HAP Determination – HCV
Rent Collection (Abt Associates)
Showing Units
Standard Operating Procedures (HCV) – Examples

Child Support
EIV Records Mgt.
File Maintenance
Funding Resources
Grievance Procedures
Grievance Appeals
HQS/Inspections
Quality Control
Recertifications
Staff Duties
Waiting List
SEMAP Self Assessment

Adjusted Income
Housing Opportunity
HQS
Rent Reasonableness
Response to Indicators
Selection from Waiting List
Waiting List Mgt.

Screening Procedures (THA)
Verification Procedures (THA)
Visitors– Procedures for
Waiting List – Closure (Abt Associates)
Waiting List – Removal From (Abt Associates)
Waiting List – Site-Based